Frequently Asked Questions for Resellers

We have created some "How To" pages - click here for more information

What is wholesale printing for resellers?

Wholesale printing for resellers is a service where large quantities of items like posters, flyers, or T-shirts are printed at discounted rates. Resellers purchase these products in bulk at lower prices and then sell them to customers for profit. It involves mass production of customized items for resale purposes. We are also excited to be able to offer a Premium Sales Kit for resellers so your customers to see and feel the materials before placing an order.

I've placed orders with you before - how do I log in to my account?

You will need to create an account on our website. 

How do I create a wholeseller account?

Go to our registration page. You will need to fill in your account information, address information and create a password. You will need to provide your reseller ID / number in order to create an account.

We need your reseller number to verify that you are qualified to purchase from our website. We only print for resellers.

For more information, check out our blogs featuring information on who can be a reseller and  the 5 key benefits of becoming a reseller.

Why can't I see my previous reseller orders on this site?

You will not be able to see any orders that were placed with us prior to the website launch. Only artwork and orders you've placed since we launched the new website will be accessible on the new system. Go to your account to see all of your orders placed since the website launch.

Can I reorder any of my previous orders from before the new website launch? What is the turnaround time for production?

Yes! We have artwork from all orders placed in the last year on file. Just contact a customer service representative and let them know which job number you would like to re-order. 

What is the turnaround time for wholesale production?

Our standard production time is 2-3 business days. Standard production time for fabric products is 3-5 business days. Rush services might be available depending on our production schedule. You will need to contact a customer service representative for more information on the costs involved with next day printing and shipping.

Why doesn't the upload a file option work?

The maximum artwork size is 100 MB. We only accept .eps, .pdf or high resolution .tiff or .jpg files. If you try to upload a larger file or a different type of file, the upload process will error out. When you are uploading a file, you must stay on the upload page until your artwork is uploaded into the online designer. If you leave the page or refresh the page the upload will be canceled. After your artwork has been added to your cart, you can go back and browse additional products or upload additional artwork. 

If you do experience an upload error, please contact a customer service representative right away. The issue may be caused by a website browser or operating system error. 

What file formats do you prefer?

The files we prefer are vector based .eps (Adobe Illustrator, version CS5 or lower). Make sure all text has been converted to outlines or curves to ensure the correct font prints. A high resolution (600-800 dpi) jpeg, pdf or tiff may also work. Please flatten all layers when submitting documents from Photoshop.

When submitting artwork, files must be ready to print with no bleeds. We will add templates for the hems and grommets, pole pockets etc. We do print to the edge, but recommend that you don't have important information (like small text, logos, photographs etc) within an inch or two of the edge of the design to account for the hems and grommets.

The document should not have objects extending outside the dimensions of the area that will be printed as this may cause problems when resizing and preparing the document for printing. Make sure all fonts have been created to outlines.

For more information, check out our helpful video on how to set up your design file.

Can I see samples of your reseller product before I place an order?

Yes you can. Just fill out the sample request form and we will send you a sample packet. Please note, if you want to recieve a sample packet internationally, you will need to pay for shipping and handling. 

Will there be any color variation when my artwork is printed?

Color tone shifting may occur if the file is submitted in RGB or other color spaces. If there is a specific PMS color required for your project please let us know so we can verify that you have the proper color mix in your file. We print in 4 color CMYK and 6 color CMYKLCLM - please keep this in mind when submitting files.

If you submit a file in RGB, color shifting will occur when we switch the file to CMYK. This can also lead to loss of effects. We do check files before we print, but to ensure the highest quality of prints, please submit files in CMYK only. 

How wide of wholesale material can you print on?

This depends on the product, please see the specific product page for more information. However, we can print vinyl banners and mesh banners up to 16' by 50' without seams.

Will I see a proof of my artwork before it is produced?

You can select whether or not you would like to receive an additional proof when you place your order online.  We will send out a proof, which is normally a JPEG or PDF sent through e-mail, showing what the design looks like. Please keep in mind this in only a low resolution image of the artwork that you submitted showing you the artwork, finishing options and pricing information. You must approve the proof before your order is put into production.

How do I obtain a rich black print color?  

It takes a little more than setting K to 100% in your artwork's CMYK color mix. To obtain a rich black, set all four colors to 100%. This will result in a darker black than using only black ink will.

Do you offer drop shipping?

Yes, all you have to do is specify that you want your shipment blind shipped or drop shipped.

What is ASI?

ASI stands for Advertising Security Identity. It is a member group for resellers, distributors and suppliers only.

I received damaged product, do you have a warranty policy?

Yes, we do, but some stipulations apply. Products such as ours are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements. However, elements that are beyond normal conditions can cause deterioration and failure. These include, but are not limited to high winds, hail damage, ice damage, and other natural events. If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Digital Print Solutions will replace the product at full cost. Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Digital Print Solutions will pro-rate your replacement cost.

If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (320) 965-2297  or visit our contact us page to issue a warranty claim.

Do you have a minimum order amount policy?

Issues & Resolutions

In the unlikely even that our products do not meet your standards or are defective, we offer many resolutions to resolve the issue. Depending on the nature of the concern, the following resolution options are available to you:

• I would like to see if there is a possibility to make a change to my artwork as noted in the additional information.
• I would like to see if there is a possibility to make a change to my production or shipping time as noted in the additional information.
• I would like to have someone provide me with the cost to make an address change to my new address noted in the additional information.
• I would like in-house credit for the value of my missing product.
• I was able to use the product but would like a 25% In-House Credit for the value of the item.
• I would appreciate some type of discount to use toward another purchase.
• I approved my order and would like to get my tax exempt certificate on file for next time
• I would like to request a color match proof and would appreciate some type of discount on the reprint
• I would like in-house credit for the value of my missing part of my decal
• Please send me my missing product
• I would like to return and have you reprint and ship my correct product
• I have not approved my order and would like to get my tax exempt certificate on file before approving.
• I would like to receive the missing part that was removed from the transfer cut
• I would like someone to contact me for assistance.

Resolution Form: 

Have an issue with your order? Visit our Customer Resolution Form. 

Feedback Form: 

Want to leave general feedback about your experience, order, or products? Visit our customer feedback form.